Hello world!

by Daniel on June 21, 2009

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The purpose of this website is help those folks who have the Challenging and rewarding job of developing contact center employees.

We will focus in on conversations about the operational methods, processes and tool sets that I have found to be most successful during the last 13 years of contact center adventures.

During Q4, 2009 we will be laucnhing a membership model with sections to download coaching, development, and WFM tools in common office formats.

In Q1, 2010 a friend of mine and I will be launching our Contact Center Coaching Tool DevelUP! to assist front line leaders manager their time more effectively by streamlining behavioral coaching, counseling and follow-up.We’d love to hear your thoughts on the roadmap, and are looking for Alpha and Beta testers!

Best Regards,


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{ 1 comment… read it below or add one }

1 Mr WordPress January 5, 2009 at 12:39 PM

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