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We Work to provide An Easy, Effective Coaching ToolKit Which Ensures Customers are Delighted…

Our Two Part Approach

  • Proven Coaching Methods
    • Leadership values
    • Interaction Tools
    • World-Class Processes
  • Intuitive Application Modules
    • Time Management
    • Coaching
    • Counseling
    • “Merits” Recognition
    • Communication Platform
    • Call Library

The Contact Center Coaching.Com Coaching Suite

The Contact Center Coaching.Com Coaching Suite

Our Staff

Daniel Dougherty – Founding Partner

View Daniel Dougherty's profile on LinkedIn

Daniel has over twelve years operations and business planning expertise servicing top brands and leading teams throughout the US, India, Philippines, Canada, Mexico, Argentina and South Africa.

Prior to ContactCenterCoaching.com, Mr. Dougherty held accountability for the development and execution of intricate direct-response fundraising campaigns in a 501c3 organization, including 22.5MM+ annual phone, web/email and direct mail constituent contacts.

Mr. Dougherty has also served as Sr. Manager for America Online charged with operational accountability for 13MM+ member contacts across IVR, Chat, Email and Phone channels. Certified on all major workforce tools (Blue Pumpkin, IEX and eWFM) as well as continuous improvement systems (ISO 9000, 9001, Kiazen, Six-Sigma)

And Most Recently, Mr. Dougherty designed The Results Companies’ high performance Support and Planning Services division which provides mission control, planning, and business analysis services for a variety of fortune 500  clients.  In addition to servicing workforce and planning needs, Mr. Dougherty is focused on cost efficiencies and process improvement in our membership-marketing contact centers.

Contact Information:
Daniel (at) ContactCenterCoaching dot Com
Instant Messenger
AOL Instant Messenger -DanielJDougherty
Yahoo Messenger – DanielJDougherty @  yahoo . com
MSN Messenger – Daniel.Dougherty @  Hotmail . com
Skype – DanielJDougherty
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